Refund policy

Return & Refund Policy

We want you and your little one to love every moment with PureTrace™. If something isn't right, we're here to make it right.

30-Day Return Window You have 30 days from the date you receive your order to request a return. To be eligible, items must be unused, in their original condition, and in original packaging.

To start a return, email us at hello@purelittlesteps.com with your order number and reason for return. Please do not send items back without contacting us first — unrequested returns cannot be accepted.

Damaged or Defective Items If your item arrives damaged or defective, please contact us within 30 days of delivery with a photo of the issue. We will arrange a replacement or full refund at no cost to you, including return shipping.

Change of Mind Returns If you've changed your mind, you're welcome to return the item within 30 days. Return shipping costs are the customer's responsibility in this case.

European Union Customers If your order is shipped to the EU, you have the right to cancel or return within 14 days of receipt, for any reason, without justification.

Refunds Once we receive and inspect your return, we'll notify you of approval within 2 business days. Approved refunds are processed to your original payment method within 10 business days. If 15 business days have passed since approval with no refund, contact us at hello@purelittlesteps.com.

Non-Returnable Items Sale items and gift cards are final sale and cannot be returned.